Cancellation and refunds

In addition to our returns policy under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the merchandise if you send us a notice of cancellation in writing and return the merchandise to us in their original, unopened and unused condition. The customer will carry the cost of returning the goods if they are not faulty. You must contact us at before returning an item to request a Returns authorisation code. If the item is returned without an authorisation code we will be unable to offer a refund or exchange. Your statutory rights are not affected. A full refund may be provided where incorrect, broken or damaged goods have been provided.

Please read our terms & conditions.


Insulation4us reserves the right to not process orders or products contained within an order if there is incorrect information contained within an order or product. All orders will be discussed with each customer to resolve any inaccurate information that may have orrured within our database.