Shipping & Returns
All standard orders are subject to a minimum $60 delivery charge. Special order items marked with a "special order" badge may incur alternative delivery charges (see table below). The vast majority of orders (over 90%) are dispatched in 5 - 10 working days. A signature may be required on receipt. All deliveries are completed by our fleet of partner trucks and distributors. In some remote areas of the US a long distance charge may apply for shipping. This charge will be notified to the customer and agreed before any payment is made. Also this condition may apply for orders whereby the movement of stock is required from one depot to another across long distances or off shore orders. Generally the long distance charge may be requested on orders exceeding 100 miles from our closest depot. Some products such as Spray Foam insulation is a hazardous material and is subject to a delivery charge or bulk buy products are subject to additional delivery charges due to the massive discounts that are available. This is highlighted at the checkout stage of your order.
Special Order Delivery Charges
|Product Range||Delivery Charges|
|Perfect Aire||FREE DELIVERY|
|Super R||Location Based - Calculated at checkout|
|Tempshield||Location Based - Calculated at checkout|
|Insulguard||Location Based - Calculated at checkout|
|Sun-Tek||Location Based - Calculated at checkout|
|Rmax||Location Based - Calculated at checkout|
|Hunter||Location Based - Calculated at checkout|
|Kingspan||Location Based - Calculated at checkout|
|Flex Membranes||Location Based - Calculated at checkout|
|Aluf Plastics||Location Based - Calculated at checkout|
|Viper||Location Based - Calculated at checkout|
|Rodenhouse||Location Based - Calculated at checkout|
Insulation4US will in most cases email the customer prior to delivery informing the customer of an eta. This is an eta only and is subject to change without notice to the customer. Insulation4US will endeavor to inform the customer of a delay in shipment by email if this may occur.
Deliveries will be notified to the customer by email. If the delivery date does not suit please reply by email a delivery date that suits you. Insulation4US does not accept liability for late deliveries or act of god circumstances that may cause your order to arrive on an alternative delivery time slot or date. Please note deliveries are not made on weekends. The customer is responsible in ensuring that there is an able bodied person at the shipping location on the day of delivery to assist with off loading. Delivery times can be given on the morning of delivery if required. All deliveries are to curb side only and any further handling by our delivery partners is at the discretion of our partner drivers.
Route - Package Protection Insurance
Insulation4US is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route package protection at checkout.
*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises."Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
ORDER TRACKING: Check the progress on your order by emailing firstname.lastname@example.org Please note: Deliveries are made to the address supplied to us. If orders are returned to us by the carriage company we may make an additional delivery charge for re-dispatch.
RETURNS: Should you have a need to return goods, please email email@example.com with your returns request. Once the Returns request has been completed our customer services team will provide you with further information for your return. Please ensure you have your order reference number ready when contacting us. When returning goods (except when goods are faulty), the customer will carry the cost of restocking the goods. This restocking charge is 30% of the value of the goods being returned. The customer will be subject to a collection charge where applicable.
To return products, please: 1. Carefully pack the items in protective bubble wrap, or similarly suitable packaging. Please do not use the product box as outer packaging and note that we will deduct the cost of any returned items damaged from any amount refunded to you. Please include the goods order number with your name, date of order and address details. 3. The address of return will depend on what part of the US the goods have been delivered to. This will be given to the customer once the customer informs Insulation4US of the returns and quotes the purchase order number. Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken. To help us process an exchange, refund or credit note when returning goods, we would be grateful if you could supply details of your order number, name, date of order. We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post.
CANCELLATIONS & REFUNDS: In addition to our returns policy under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the merchandise if you send us a notice of cancellation in writing and return the merchandise to us in their original, unopened and unused condition. You must contact us by email as outlined above. Please note that if the item has already been shipped from our warehouse a restocking charge will apply and returns shipping charge. Your statutory rights are not affected. A full refund may be provided where incorrect, broken or damaged goods have been provided. Any orders cancelled outside of the first 2 hours of being placed will be subject to a cancellation fee of $30. All orders are processed within this time frame once placed online or over the phone and this is a none refundable fee due to procedures in place to process your order in a speedy manor.
SPECIAL ORDERS: Any products ordered in to our warehouse or ordered direct from the manufacture such as bulk buy products specifically for a customer is non returnable and or non refundable. Any items that need to be ordered in advance specifically for a customer Insulation4US will notify the customer in advance of this and the customer can decide to proceed with their order on cancel at no additional cost.
Manufacturers products Defect: If for any reason that you feel that the product you have received is defect please contact Insulation4US immediately with photographs of the defect product. Please note Insulation4US is not liable for any manufacturer product defects and such issues will be addressed with the manufacturers product quality control team for further examination. If you feel the product is defect do not install the product as use of the product could null and void any manufacturer warrantee. Insulation4US will notify the manufacturer of any defects and the manufacturer will make arrangements to inspect such products. Please note damage to products during delivery is not a manufacturers defect and such issues should be addressed to Insulation4US and the usual steps taken when returning goods. If you do not wish to accept the goods upon delivery do not remove from the delivery truck and return them to back to Insulation4US. Please notify Insulation4US immediatly of this issue so we can arrange for undamaged goods to be redelivered. The customer will not be charged for redelivery in this instance.