Shipping & Returns
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60" and 72" are calculated at checkout
All standard orders are subject to a minimum $100 delivery charge once the delivery location is within a 100 mile radius of the supplier. Special order items marked with a "special order" badge may incur alternative delivery charges (see table below). The vast majority of orders (over 90%) are dispatched in 5 - 10 working days. A signature may be required on receipt. All deliveries are completed by our fleet of partner trucks and distributors. In some remote areas of the US a long distance charge may apply for shipping. This charge will be notified to the customer and agreed before any payment is made. Also this condition may apply for orders whereby the movement of stock is required from one depot to another across long distances or off shore orders. Generally the long distance charge may be requested on orders exceeding 100 miles from our closest depot. Some products such as Spray Foam insulation is a hazardous material and is subject to a delivery charge or bulk buy products are subject to additional delivery charges due to the massive discounts that are available. This is highlighted at the checkout stage of your order. All delivery charges are for the US only, other countries may incur additional delivery charges.
Special Order Delivery Charges
Insulation4US will in most cases email the customer prior to delivery informing the customer of an eta. This is an eta only and is subject to change without notice to the customer. Insulation4US will endeavor to inform the customer of a delay in shipment by email if this may occur.
Deliveries will be notified to the customer by email. If the delivery date does not suit please reply by email a delivery date that suits you. Insulation4US does not accept liability for late deliveries or act of god circumstances that may cause your order to arrive on an alternative delivery time slot or date. Please note deliveries are not made on weekends. The customer is responsible in ensuring that there is an able bodied person at the shipping location on the day of delivery to assist with off loading. Delivery times can be given on the morning of delivery if required. All deliveries are to curb side only and any further handling by our delivery partners is at the discretion of our partner drivers.
Order Processing: Order handling can take from 1-3 working days, excluding holidays. Most orders placed before 1:00 pm EST are handled same day. We depend on distribution centres, manufacturers, and other suppliers, and they like us have processing times that ultimately determine when the order has been processed for delivery. Whenever possible, we aim to process orders as quickly as possible, and most frequently handling starts immediately after your order is placed once within during business hours. Your order may already be processed, even though the status of your order may not have changed online. This doesn't mean your order has not been processed or already scheduled for delivery.
Actual Shipment Price & Customer Responsibilities: All shipping fees for your order are the customer's responsibility and agreed upon when choosing to buy from Build4less LLC and its websites, Build4less LLC reserves the right to send invoices due for payment immediately for any and all unpaid fees resulting from the order including any incorrect freight differences, fuel charges, class changes, dimensional fees, return shipping fees, liftgate charges, storage fees, limited access fees, delivery attempt fee’s, call ahead fee’s, and any other fees associated with the customer's order.
A copy of these invoices will be emailed or mailed to the billing address or email address that was provided with your order. Build4less LLC must be fully paid by the customer in respect of the order and associated costs resulting from shipping, lack of credit approval, credit card reversals, chargebacks, collections, lawyers' fees, and any other related expenses to fully pay Build4less LLC.
For administrative-related questions, please call the administrative line at 786-224-0029. This number is used for product, status, or shipping-related questions. Shipping related questions should be submitted via email at firstname.lastname@example.org. Build4less LLC and its websites explicitly hold all rights concerning orders placed by means of this site, directly, including fax, telephone or any legally binding documentation.
All returns are subject to Build4less LLC’s standard return policy. For more information about the terms of sale when using the Build4less LLC’s websites visit our terms and conditions link. Void where prohibited.
Shipment Time Frame: Shipping times vary depending on the product and or the warehouse location. Some orders process very quickly and are shipped within minutes, larger pallet sized orders can take a few days to be processed due to organizing shipping lanes for the order, but you can rest assured that the average transit times are usually 48 hours once the order is shipped! There really isn't anything we can do if there are unforeseen circumstances like delays caused by extreme weather conditions (heavy snowstorms), or accidents occurring during transport processes such as motor vehicle wrecks - those things just sometimes happen, unfortunately. We do not guarantee any processing or shipping time frame, regardless of the chosen shipment type online or offline. Next day or second day options mean we will request our source to choose this shipping option. Please be advised that processing times are different to shipping times. Although we make every effort to adhere to time frames, we are not responsible if any delays occur during transit or processing time frames, as this is out of our control and comes down to the carrier.
Shipping Estimates: Online shipping calculators used by Build4less LLC can vary in accuracy from when an order is placed online to when your order is dispatched. The estimated amount is used to give the customer a general expectation as to what shipping they may incur. The calculator is reasonably accurate. However, it becomes more difficult to estimate correctly larger pallet sized orders. Freight truck LTL shipments have many variables that determine actual freight costs. The customer is always responsible and obligated for any actual freight costs above the estimated value. If you would like to receive a rate estimate that is most accurate, please provide all location information and contact us directly so that we can arrange the best possible rate for you.
Shipping Insurance: All orders through Build4less LLC are delivered economy-based with no insurance unless Shipping Protection is added to your order. Once the package ships any related damage or lost shipment becomes the customer's responsibility! If you wish to avoid these risks, please ensure Shipping Protection is included in your order online or call a sales agent and instruct them to include Shipping Protection on your order. Contact us to add Shipping Protection prior to the departure if Shipping Protection has not been added to your order online. Adding Shipping Protection to your order after it has been dispatched is not possible. Our online Shipping Protection calculator will determine the amount of Shipping Protection you need based on your order's value, shipping location and possible restrictions. Refused or returned shipments are the customer's responsibility, see refused or return shipment section below.
Parcel Shipping: The Parcel Shipment is a type of small truck which is used by UPS and FedEx, among others. This is often used as their primary means of shipping products unless they exceed these carriers' limits or there's an issue with what can be shipped through this method (e.g.: oversized goods). However, there may be instances where some products won't ship well through these parcel carriers, so LTL freight would serve as the best option instead! Off standard shaped, oversized, and hazardous packages cannot be shipped via package delivery. Freight LTL Truck Shipping: Items that are required to ship by LTL carriers can be expensive and result in express customer responsibilities. Due to the high cost of LTL freight, returns and refunds are typically not accepted. Prior to placing your order, please read the complete shipping terms page. In the event that an order is completed, the customer is expressly agreeing to pay for the actual freight as well as any associated charges or differences between estimated and actual amounts to Build4less LLC. It is important to note that regardless of the estimated freight amount, the customer remains solely responsible for paying the actual freight as well as any related shipping charges immediately upon receipt of notification or invoice.
Build4less LLC relies on the customer to provide full and accurate detailed information, so we can provide an accurate as possible estimate of shipping costs. Providing incorrect or incomplete information may result in additional shipping charges or carrier fees, storage charges, class changes or delivery fees that will be passed onto the customer after the order is placed or has been delivered. Orders via our websites are calculated using the delivery address provided and automatically checked for residential or commercial dock delivery. This auto address check can sometimes be wrong and will default to a commercial dock delivery if the address is not showing up a residential. Any additional fees where an order has been quoted for a commercial delivery when actually delivered to a residential address will be due for payment. If you feel the shipping quote received online is not accurate, please reach out to us, so we can cross-check this for you and get a more accurate quote for you. Your failure to provide the proper information in regard to your shipping address may result in excessive fees. Sometimes it's necessary to make special requests for delivery. Some examples include residential deliveries, with no dock, no forklift, lift gate, a high-density area, limited access areas, island access, a high rise, multiple levels, gated communities, security gates, government facilities, or deliveries other than straight interstates or commercial docks. Order Cancellation: Prior to the start of processing, you can cancel your order. The cancellation process becomes difficult or impossible once processing begins, so please call us as soon as you decide to cancel. A cancellation notification does not mean we agree to the cancellation or are able to cancel. Build4less LLC reserves the right to deny cancellation once we have started the processing phase. While we will do our best to stop the process, it may not be possible due to a variety of reasons, such as the product being pulled from inventory, packaged, on a semi-trailer, in transit or for any other reasons. It may take up to 36 hours to know if our warehouses were truly able to stop the processing, and at this point the order may have been picked or dispatched. The customer will be responsible for any credit transaction costs, shipping costs, return fees, stoppage fees, and restocking fees resulting from the cancellation once the order has been processed. Build4less LLC reserves the exclusive right to cancel or deny orders or cancellation requests.
Refused Shipment, Damaged & Returns: Shipments that are refused, damaged, or returned are all treated the same. The customer is fully responsible for all costs associated with the return shipment, along with any original shipping costs. Also, see our Shipping Protection section as these types of shipments can get lost or damaged and can be covered with our Shipping Protection Policy. Before returning or refusing a package, you must call us because it may not be possible to return it to the original location. We will provide the details required if you choose to return your order and the paperwork required that is to be added to the package and the location to ship if it is possible to be returned or refused. We are not responsible to locate the package if the refused or return policies are not followed correctly. Often this results in no product and no refunds, while incurring additional fees related to the return or refusal. It is the customer's responsibility to inspect the delivery for damage and notify the delivery company. Any signs of external damage must be reported to the carrier and the shipment must be refused. Acceptance signed or unsigned is a transfer of responsibility! Once shipped, the transfer of responsibility goes to the delivery. We recommend buying our Shipping Protection on the delivery of your order, see the Shipping Protection section. The carrier is responsible for your damage claim, not Build4less LLC and its websites, and the customer is responsible for failing to document the delivery. We can only assist with documented damage claims.
Product Will-Call Pickup: Our warehousing and manufacturing facilities, along with third-party suppliers, offer some stock items that can be picked up there. Our customer service team will be able to determine whether pickup is a viable option when given the item SKU code and quantity. Once the item is signed for at the pickup facility, the customer is fully responsible for it. The item may not be returned in the same manner as it must be shipped and follows the returns policy section.