Contact Us
We believe great service starts with open and reliable channels of communication. So we make sure to provide exactly that! Choose the contact method that suits you best, and our dedicated sales and support teams will be happy to help!
Frequently asked questions
Can you help me pick the right insulation for my project?
Yes, of course!
Our team is ready to assist you with any questions and queries you may have.
Just reach out to us via any of the following methods:
Call us: 786-224-0029
Email us via our form
or click the Livechat tab at the bottom of your screen.
How do I track my order?
As soon as your order is dispatched, you'll receive a dispatch email with delivery dates and details for your order.
If you require an update on your order, you can email us via our form for assistance.
Can I order now and pay later?
Yes, we offer a variety of flexible payment options to all our customers.
When checking out online, you'll be able to avail of multiple buy now, pay later options with ShopPay, Klarna or PayPal.
The flexible payment options available to you at checkout will be based on the total value of your order.
For B2B customers, you can apply for a 30-day trade credit account, and you'll also unlock:
- Dedicated trade pricing
- Loyalty points and rewards
- A dedicated account manager
I have a large-scale project, can I get a quote?
Yes, if you are carrying out a construction project that requires a large quantity of materials, email us via our form and we will get back to you with your very own bespoke price quote.
Can I open a pro contractor account?
Yes! Pro contractors can open a B2B account to unlock bespoke pricing, B2B discounts, trade credit, loyalty points, and a dedicated personal account manager.
You can learn more here: Open a pro contractor account
Can I cancel or amend my order after placing it?
Yes, if your order has not yet been processed for dispatch, cancellation/ amendments should be possible.
Our team works quickly to get your order delivered as soon as possible so it is likely that your order will be processed for dispatch within 2-3 hours of purchase.
Contact us immediately via our form or call 786-224-0029 during opening hours.
If you wish to amend your order after it has been processed by our team, it will be treated as a return or a separate new order.
Read more: Returns